Your order will be processed within 1-2 business days after you place it in our store. We are committed to handling your order promptly and efficiently, providing you with the best service possible.

Please allow 3-5 business days for delivery once your order has shipped. Orders may be shipped from different warehouses and can arrive in multiple shipments.

Due to an increase in online order volume, your order from TJE Store may arrive in multiple shipments. Items may have been cancelled due to inventory availability or quantity restrictions. Please check your email shipment confirmation to see if any items were out of stock. If you notice any missing products after receiving your shipment, please contact our customer service immediately, and we will assist you in resolving the issue.

Once your order has shipped, you will receive a shipment confirmation email with the tracking number(s). Orders may be fulfilled in multiple shipments, so you might receive several emails. Please have your order number and the email address used for the purchase ready when reaching out to customer service.

ou should receive an order confirmation email verifying that your order was placed. If you do not receive an email from us, please check your spam folder.

A: To request a refund, please send the email to us open a case for it.

Once an order is submitted, we are unable to change the shipping address.

Yes. If your order is being fulfilled by more than one location, you will receive a shipping confirmation email for each shipment. If some items cannot be fulfilled, we will send you a final email detailing any items that may be short-shipped or canceled. If you have any questions regarding your billing, please contact our customer service.

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